Quality you can count on — backed by genuine manufacturer warranties.
Every product SSAL supplies is genuine, new, and purchased through officially authorised distribution channels. This means every product we install carries the full manufacturer's warranty — not a grey-market imitation warranty, not a verbal assurance, but a documented, manufacturer-backed commitment to product quality. Understanding your warranty coverage helps you make informed decisions about system maintenance, support contracts, and long-term technology planning.
Warranty periods by solution category
All periods are subject to the specific manufacturer's warranty terms and conditions.
Security Surveillance
IP Cameras (all types)
From installation commissioning date
2 years
NVR / DVR
From installation commissioning date
2 years
VMS Software Licences
Subscription renewal thereafter
1 year software updates
Access Control
Biometric Readers & Card Readers
From installation commissioning date
2 years
Access Control Controllers / Panels
From installation commissioning date
2 years
Electric Locks & Maglocks
Excludes mechanical wear
1 year
Fire Safety
Fire Alarm Panels
From commissioning date
2 years
Smoke & Heat Detectors
From commissioning date
2 years
Manual Call Points
From commissioning date
2 years
Suppression System Components
Brand-dependent; see specific documentation
1–2 years
Network Infrastructure
Structured Cabling — Materials
TIA-568 certified installations only
15 years
Network Switches & Patch Panels
Brand-dependent
1–2 years
Physical Security
Walk-Through Metal Detectors
From commissioning date
1 year
X-Ray Baggage Scanners
From commissioning date
1 year
Boom Barriers & Turnstiles
Mechanical components; excludes normal wear
1 year
Audio Visual
AV Processors & Switchers
Brand-dependent; see specific documentation
1–2 years
Loudspeakers & Amplifiers
Brand-dependent
1–2 years
Conference Microphone Systems
Brand-dependent
1–2 years
Video Wall & Digital Display
LED Display Panels
From commissioning date
2 years
Commercial Monitors
From commissioning date
2 years
Building Management System
BMS Controllers
From commissioning date
2 years
Parking Management
Barrier Systems
Mechanical components; excludes normal wear
1 year
Intrusion Alarm
Alarm Panels & Detectors
From commissioning date
2 years
Warranty periods are effective from the date of system commissioning (handover), not the date of purchase. All periods are subject to the specific manufacturer's warranty terms and conditions. Contact SSAL for the warranty documentation specific to your installed products.
Structured cabling
15-year material warranty
SSAL's structured cabling installations certified to TIA-568 standards carry a fifteen-year material warranty on cables, patch panels, keystones, and connectors — the most comprehensive warranty available in the technology installation sector. This warranty covers manufacturing defects in the cabling materials themselves. It requires that installation is performed to TIA-568 standards using certified components from an authorised manufacturer supply chain. SSAL's network infrastructure engineers are certified by Commscope and Vericom to install and certify TIA-568 compliant systems and to issue fifteen-year warranty documentation.
15yr
The fifteen-year material warranty does not cover physical damage, modification of the installed cabling system by third parties, or performance degradation caused by external factors (electromagnetic interference, physical compression, or water ingress).
Claims
Warranty claim process
If a product installed by SSAL fails within its warranty period, the following process applies.
- 01
Step 1 — Report the Issue
Contact SSAL's support team by phone (+880 9678-100555 or +880 1799-986890) or email (support@smartsafety.com.bd) to report the faulty product. Provide your site name, the product description, and the installation commissioning date.
- 02
Step 2 — SSAL Assessment
An SSAL technical specialist will assess whether the fault is consistent with a warranty claim or is caused by external factors (physical damage, user error, or modification). This assessment may be conducted remotely or via on-site visit.
- 03
Step 3 — Warranty Submission
If the fault is covered under warranty, SSAL will submit the warranty claim to the manufacturer or authorised distributor on your behalf. You do not need to deal directly with the manufacturer — SSAL manages the entire process.
- 04
Step 4 — Replacement or Repair
The manufacturer will either repair the faulty unit or supply a replacement. SSAL will manage logistics and installation of the replacement unit. Replacement timelines vary by product and brand but are typically 5–15 business days for in-country stock and 20–45 days for direct manufacturer sourcing.
- 05
Step 5 — Documentation
SSAL updates your site documentation to reflect the replacement, including new serial number registration and warranty period confirmation for the replacement unit.
Extended warranty options
For clients who want longer than standard warranty coverage, SSAL offers two extended warranty options.
SSAL Extended Warranty (via AMC)
An SSAL Annual Maintenance Contract provides the most practical form of extended protection. While AMC coverage is not identical to manufacturer warranty, it provides comprehensive maintenance, priority spare parts access, and SSAL labour coverage for system repairs — effectively extending the protection you receive well beyond the standard warranty period.
Manufacturer Extended Warranty
Several SSAL brand partners offer extended warranty programmes for an additional premium. Where available, SSAL can facilitate purchase of extended manufacturer warranty at the time of installation. Please enquire during the project quotation stage.
Genuine product guarantee
SSAL guarantees that every product we supply is genuine, new, and sourced through authorised distribution channels. We purchase directly from manufacturers or from their officially appointed Bangladesh distributors. We do not supply second-hand, refurbished, end-of-line, or parallel-import products under any circumstances. If you ever have doubt about the authenticity of a product supplied by SSAL, we welcome you to verify the serial number directly with the manufacturer — and we will provide you with all the information needed to do so. Counterfeit and grey-market products are unfortunately present in Bangladesh's technology market. Purchasing from SSAL eliminates this risk entirely.
Smart Safety & Automations Ltd. · Youth Tower Level 2, 822/2 Rokeya Sarani, Dhaka-1216, Bangladesh · Phone: +880 1799-986890 · support@smartsafety.com.bd